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Energy flows where attention goes
TweetMany companies do an effective job of training their employees and holding them accountable to certain job functions. For instance, in the checkout line at my local supermarket I’m routinely...
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Engaged customers are no mirage
TweetLast week, I delivered the opening conference keynote address for an insurance association at The Mirage Resort & Casino in Las Vegas. The topic was customer service and one of the behaviors...
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Serve outside the lines
TweetThis morning, my 9-year-old daughter asked me for a word that rhymes with “all.” She was writing a Mother’s Day poem and grappling with a verse to follow “Your love blooms for all.” The...
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